Your Privacy Is Our Responsibility

1.1 Information You Provide Directly

When you create an account on kc77 or use our services, we collect the information you provide yourself. This may include:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Financial transaction details — such as bKash, Nagad, or Rocket number
• Bank account details (for bank transfers)

1.2 Automatically Collected Information

While you use our platform, certain information is collected automatically, such as:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Date and time of site access
• Pages visited and links clicked
• Session duration and gaming activity history

1.3 Transaction-Related Information

When depositing or withdrawing funds on our platform, transaction-related information is recorded. This includes the transaction amount, method (bKash, Nagad, Rocket, or bank transfer), date and time, and the transaction reference number.

2.1 Service Delivery and Operations

kc77 uses your information primarily to provide services. This includes:

• Creating and managing accounts
• Processing and verifying financial transactions
• Providing gaming services and monitoring activity
• Delivering bonuses and promotional offers
• Managing the VIP program and calculating cashback
• Providing customer support

2.2 Security and Compliance

We use information to protect you and our platform:

• Identity verification and fraud prevention
• Account security and prevention of unauthorized access
• Implementing responsible gaming policies
• Meeting legal and regulatory obligations
• Age verification (the platform is for those aged 21 and above only)

2.3 Communication and Improvement

We also use information to improve your experience and to stay in touch with you. This includes important account notifications, technical updates, and analyzing platform activity to improve service quality.

3.1 Technical Security Measures

kc77 uses industry-standard technology to keep your data secure. Our security measures include:

• SSL encryption — all data transfers are encrypted
• Two-Factor Authentication system
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Encryption of sensitive data stored on servers

3.2 Server Security

Your data is stored in secure data centers where both physical and digital security measures are maintained. Database backups are taken regularly and a disaster recovery plan is in place, so your data stays safe even in the event of a technical issue.

4.1 Data Sharing Policy

kc77 does not sell or rent your personal information to any third party. However, data may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, or bank transfer to complete transactions
• Identity verification services: With authorized identity verification providers for account verification
• Technology service providers: With technology partners required to operate the platform, who are bound by strict confidentiality agreements

4.2 Legal Obligations

Information may be disclosed in response to valid requests from legal authorities or pursuant to a court order. In such cases, we provide only the minimum information legally required and endeavor to notify you where possible.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. kc77 uses cookies for the following purposes:

• Essential cookies: To maintain login sessions and ensure security
• Functionality cookies: To remember your preferences and deliver a personalized experience
• Analytics cookies: To analyze platform usage and improve service quality

5.2 Cookie Control

You can manage cookies from your browser settings. Keep in mind that disabling essential cookies may cause some features of our platform to stop working correctly. We do not place tracking cookies for any third-party advertising networks.

6.1 Right to Access and Correct Information

As a registered user of kc77, you have the following rights:

• Access: The right to request a view of the information we hold about you
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your information in certain circumstances
• Objection to processing: The right to object to specific uses of your information
• Data portability: The right to receive a copy of your information

6.2 Withdrawal of Consent

You may withdraw consent given for specific data processing activities at any time. Keep in mind that withdrawing consent may affect our ability to provide services. Withdrawal of consent may not apply in cases involving legal or regulatory obligations.

7.1 Determining the Retention Period

We retain your information only for as long as necessary to fulfil the purposes described in this policy or to meet legal obligations. As a general guideline:

• Active account data: retained for the duration the account remains active
• Transaction records: for the period required under financial regulations
• After account closure: for a specified period as required by law
• After withdrawal of marketing communication consent: related data is deleted promptly

7.2 Data Deletion Process

After the designated retention period has ended, or on the basis of a valid request from you, we arrange for your information to be deleted securely and permanently. This process ensures that deleted data cannot be recovered.

8.1 Age Verification Policy

kc77 is for individuals aged 21 and above only. We are firmly committed to ensuring that our platform is not used by minors. To this end, we:

• Verify age at the time of registration
• Confirm age through identity verification
• Reserve the right to re-verify age during account review

8.2 Information of Minors

We never knowingly collect or store personal information of anyone under the age of 21. If we become aware that a minor is using our platform, that account will be closed immediately and the associated data will be deleted.

9.1 Right to Make Changes

kc77 reserves the right to change, amend, or update this privacy policy at any time. Changes will be published on this page, and for significant changes we will endeavor to notify you directly — such as by sending a notice to your registered email.

9.2 Continued Use After Changes

Continuing to use our platform after a policy change will be considered as your acceptance of the updated policy. We recommend you visit this page regularly to stay informed of the latest policy.

10.1 Privacy-Related Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our customer service team provides support in both Bengali and English:

• Live Chat: 24 hours, 7 days — contact us directly from any page on the site
• Email: [email protected]

10.2 Complaint Process

If you have any complaint about how your personal information is used, we will take it seriously. After you submit a complaint, our privacy team will contact you and take the necessary steps to resolve the matter. We treat every complaint with respect and are committed to finding a fair resolution.